Diggz Customer Help Desk

Welcome to Diggz's Customer Support Center!

We will be delighted to help you with issues and answer all your questions. Feel free to contact us or check out our FAQs for quick answers.

Knowledge Base

  1. 1. General Questions 

    1. Which cities does Diggz currently serve?
    2. Does Diggz cost me anything?
    3. Can Diggz help me find a place?
    4. Can Diggz provide help moving?
    5. How do I give feedback?
  2. 2. Account Settings 

    1. How do I reset my password?
    2. How do I deactivate my account?
    3. How do I permanently delete my account?
    4. Un-hiding your account
    5. How do I add references to my profile?
  3. 3. Contacting Potential Roommates 

    1. How do I contact other Diggz users?
    2. Can any Diggz user contact me?
    3. What is an 'Instant Message'?
    4. How do I get more 'Instant Messages'?
    5. How do I get more “Matches”?
  4. 4. Searching Roommates 

    1. How can I see more potential Roommates
    2. How do I see more information about someone?
    3. What happens when I "Like" someone?
    4. What happens when I "Dislike" someone's profile?
    5. How can I see Mutual Friends with Potential Roommates?
  5. 5. Listing a Room For Rent 

    1. I have a room for rent, how do I list it?
    2. How do I delete my room offer from my profile?
  6. 6. Diggz Premium 

    1. What do I get with a Diggz Premium Membership?
    2. How do I cancel my Diggz Premium Subscription
    3. How do I update my payment information
    4. Is Diggz Premium a one time payment or auto renewal payment?
  7. 7. NYC Rental Search 

    1. What type of apartments are offered on Diggz?
    2. What happens when I like an Apartment?
    3. How do I go to view an apartment?
    4. I inquired with an agent, but no one got back to me
    5. Can I go to view an apartment before I have a roommate lined up?
  8. 8. Safety & Fraud Prevention 

    1. Tips to Identify Scammers
    2. How Do I Report an Inappropriate User?
  9. 9. Privacy & Security 

    1. Can other Diggz users access my contact information?
    2. Will Diggz ever read my conversations?
    3. How do I report a Security Volnerability
  10. All articles 

    1. Which cities does Diggz currently serve?
    2. How do I make changes to my profile?
    3. How do I contact other Diggz users?
    4. Can other Diggz users access my contact information?
    5. How do I reset my password?
    48 articles 

Feedback and Knowledge Base