Knowledge Base

  1. 1. General Questions 

    1. Which cities does Diggz currently serve?
    2. Does Diggz cost me anything?
    3. Can Diggz help me find a place?
    4. Can Diggz provide help moving?
    5. How do I give feedback?
  2. 2. Account Settings 

    1. How do I reset my password?
    2. How do I deactivate my account?
    3. How do I permanently delete my account?
    4. Un-hiding your account
    5. How do I add references to my profile?
  3. 3. Contacting Potential Roommates 

    1. How do I contact other Diggz users?
    2. Can any Diggz user contact me?
    3. What is an 'Instant Message'?
    4. How do I get more 'Instant Messages'?
    5. How do I get more “Matches”?
  4. 4. Searching Roommates 

    1. How can I see more potential Roommates
    2. How do I see more information about someone?
    3. What happens when I "Like" someone?
    4. What happens when I "Dislike" someone's profile?
    5. How can I see Mutual Friends with Potential Roommates?
  5. 5. Rooms For Rent 

    1. I have a room for rent, how do I list it?
    2. How do I delete my room offer from my profile?
    3. How do I find a Room for Rent?
  6. 6. Diggz Premium 

    1. What do I get with a Diggz Premium Membership?
    2. How do I cancel my Diggz Premium Subscription
    3. How do I update my payment information
    4. Is Diggz Premium a one time payment or auto renewal payment?
  7. 7. NYC Rental Search 

    1. What type of apartments are offered on Diggz?
    2. What happens when I like an Apartment?
    3. How do I go to view an apartment?
    4. I inquired with an agent, but no one got back to me
    5. Can I go to view an apartment before I have a roommate lined up?
  8. 8. Safety & Fraud Prevention 

    1. Tips to Identify Scammers
    2. How Do I Report an Inappropriate User?
  9. 9. Privacy & Security 

    1. Can other Diggz users access my contact information?
    2. Will Diggz ever read my conversations?
    3. How do I report a Security Vulnerability
  10. All articles 

    1. Which cities does Diggz currently serve?
    2. How do I make changes to my profile?
    3. How do I contact other Diggz users?
    4. Can other Diggz users access my contact information?
    5. How do I reset my password?

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